Deckstiny — Support
Thanks for playing Deckstiny. If you run into a problem or have feedback, the fastest way to reach us is by email:
We typically reply within 1–3 business days.
Before you write
Most issues clear up after a quick check:
- Make sure you're on the latest version of the app from the App Store / Play Store.
- Restart the app (force-quit, then re-open).
- If audio is silent, check that the in-game mute is off (Settings → Audio) and that your device's silent switch / Do Not Disturb isn't suppressing game audio.
What to include in a bug report
To help us fix things faster, please include:
- Your device model (e.g., iPhone 14 Pro, Pixel 8) and OS version.
- The app version (Settings → About).
- What you were doing when the issue happened.
- What you expected vs. what actually happened.
- A screenshot or short screen recording, if possible.
Save data & privacy
Deckstiny stores all your progress locally on your device. We do not have a copy of your save data on any server, and we have no way to recover it if it's lost (for example, if you uninstall the app). For more on how the app handles data, see the Privacy Policy.
Refunds
Purchases are handled by Apple (App Store) and Google (Play Store). Refund requests must be made through their respective support channels:
- Apple: reportaproblem.apple.com
- Google: Google Play refunds help