Tile Kingdoms — Support
Thanks for playing Tile Kingdoms! If you run into a problem or have feedback, the fastest way to reach us is by email:
We typically reply within 1–3 business days.
Before you write
Most issues clear up after a quick check:
- Make sure you're on the latest version of the app from the App Store / Play Store.
- Restart the app (force-quit, then re-open).
- Check your internet connection — Tile Kingdoms requires an active connection to sync with the game server.
- If notifications aren't arriving, check that notifications are enabled for Tile Kingdoms in your device settings.
What to include in a bug report
To help us fix things faster, please include:
- Your device model (e.g., iPhone 14 Pro, Pixel 8) and OS version.
- The app version (visible on the boot screen).
- Your in-game player name (so we can look up server logs).
- What you were doing when the issue happened.
- What you expected vs. what actually happened.
- A screenshot or short screen recording, if possible.
Account & data
Tile Kingdoms uses anonymous Firebase authentication — there is no email or password to recover. Your game progress is tied to your device install. If you uninstall the app, your anonymous account is lost and cannot be recovered.
For details on what data the app collects, see the Privacy Policy.
Refunds
Purchases are handled by Apple (App Store) and Google (Play Store). Refund requests must be made through their respective support channels:
- Apple: reportaproblem.apple.com
- Google: Google Play refunds help
Server status
If the game is unable to connect to the server, it may be undergoing scheduled maintenance. Season transitions typically involve a brief downtime window. If the issue persists for more than 30 minutes, please email us.